Refunds
Who can refund you depends on who took your payment — not on which device you use. Songbook Buddy is sold as one-time purchases, not subscriptions. A refund never deletes your songs or local library.
Bought directly from us (website / PayPal sideload)
Songbook Buddy is the seller. Email support@songbookbuddy.com within 14 days of purchase for a full refund — no questions asked. Refunds go to the original payment method.
Apple App Store
Apple is the seller. Only Apple can refund, at their discretion — request it at reportaproblem.apple.com. We cannot reverse an Apple transaction. Still write to support@songbookbuddy.com if something is wrong; often we can fix the issue so you do not need a refund.
Google Play Store
Google is the seller for Play purchases. Within the first 48 hours you can refund yourself in the Play Store. After that, email support@songbookbuddy.com — we can issue a refund through the Play Console. Play billing is not live yet; this section applies when that channel ships.
Microsoft Store
Not shipping yet. When Microsoft Store purchases are available, refunds will go through Microsoft. Verified details will be published here before that channel launches — we will not promise a window we cannot keep.
Statutory withdrawal vs. store refunds
For store purchases, your contract is with Apple or Google (or Microsoft when live), not with Songbook Buddy — EU statutory withdrawal against us does not apply to those store sales. Our direct-sale withdrawal notice (German §§ 356(5), 357a BGB) applies only where we are the seller.
Technical problems
If a technical issue prevents you from using what you bought, contact support@songbookbuddy.com even outside a channel’s refund window. We will do our best to fix it or arrange a refund where the channel allows.
Last updated: 15 August 2026